The Accounting Department handles the financial transactions for the company. They keep day-by-day records of business transactions, prepare financial statements and tax returns, prepare and file reports required by state insurance divisions, and issue payroll as well as other types of checks.

Current Openings in Accounting Services:

The Actuarial Services Department determines and justifies rates for automobile, homeowners, and rental owner lines of insurance. They are also accountable for auto, homeowners and rental owners rates, rating rules, forms, as well as product development of all underwriting rules and standards.

Current Openings in Actuarial Services:

The Claims Services Division is responsible for handling and settling claims. They work with Divisional Support's Special Investigations Unit (SIU), Minor Impact Soft Tissue Unit (MIST), and industry officials to control severity as well as handle the administration of claim files and draft requests.

Current Openings in Claims Services:
Claims Manager

Location:	Springfield, Missouri
Education / Experience:	College degree or equivalent experience required. Previous management/leadership experience preferred.
Specific Training:	Must have extensive (minimum 7 years) experience in auto and/or property claims handling. Proficient computer skills including working knowledge of claims/expert systems, Word, Excel and Outlook required.
Specific Abilities:	Must possess excellent verbal and written communication skills. Excellent organizational skills required with the ability to effectively plan and prioritize short-term and long-term goals/objectives/actions. Must have the ability to appropriately apply knowledge/experience, regulatory/legal requirements and company guidelines to claims processes. Effective decision-making skills required with the ability to assess data and make fact-based decisions in a timely manner. Must demonstrate high integrity.
Position Information:	The Claims Manager's role includes making decisions, implementing processes, and measurably improving operations. This involves supporting ANPAC Team Member transactions through workflow planning, performance management, process improvement, and continuous learning behaviors. This position requires a working knowledge of and compliance with applicable EEO laws, other labor relation laws and regulations, wage and hour regulations, and company human resource policies, systems, and procedures, etc. II. Claims Managers are expected to manage the customer demand volumes and performance vs. expectations on a daily basis by applying a management process, which is driven by clear expectations and appropriate measures. Claims Managers should actively support ANPAC Team Members' daily transactions by clarifying boundaries of authority for policies, escalation, and exceptions to claims settlement. Claims Managers should actively champion the continuous improvement processes by managing barrier identification and removal, participating in new process design, and driving existing process re-design, following the established BEST Model. Possess and role model knowledge and an ability to learn and adapt. Knowledge includes programs, processes, and business components.

Claims Representative

Location:	Springfield, Missouri
Education / Experience:	College degree required or equivalent industry experience or advanced degree; insurance training preferred.
Specific Training:	A Minimum of 2 years of telephone adjusting or equivalent field experience is preferred, including previous training or experience in determining liability, negotiating settlements, reviewing estimates and understanding construction terminology. MS Word and Outlook experience/proficiency preferred.
Specific Abilities:	Ability to handle moderate size first and third party claims. Good claims investigative skills. Ability to negotiate claim settlements effectively with attorneys. Must be able to work with the public and company personnel cordially and respectfully. Must have considerable knowledge of policy forms and coverages. Construction terminology is helpful.
Position Information:	Assume responsibility for low to medium severity Section 1 type claims and management of I/A personnel. Review facts of loss and details of coverage via the computer system. Determine investigative needs to assess damages, cause of loss, and coverage. Document computer log with results of review and intentions for handling. Contact relevant parties (insureds, contractors, mortgage companies, etc). Take recorded statement, Explain claims process and coverages. Begin investigation and identify SIU indicators, etc. Document computer log. Determine inspection needs, including any salvage/subrogation potential, order police reports, fire reports, take witness statements, review field reports and photos, etc. Document computer log. Compile information for decision making. Assess any follow-up investigative needs. Determine scope of coverage and damages, and make decision. Document computer log. Effectively communicate decision to insured. Document computer log.

Claims Representative - Physical Damage

Location:	Springfield, Missouri
Education / Experience:	College degree required or equivalent work experience. Insurance training preferred.
Specific Training:	MS Word and Outlook experience/proficiency preferred. Good keyboarding speed, at least 30 wpm.
Specific Abilities:	Must possess and utilize effective oral and written communication skills. Must be able to work with public and company personnel cordially and respectfully. Must possess the ability to properly plan and organize priorities.
Position Information:	Assume responsibility for non-injury claims. Review facts of loss and details of coverage via the computer system. Determine investigative needs to assess liability. Document computer log with results of review and intentions for handling. Contact relevant parties. Take recorded statement. Explain claims process and coverages. Begin investigation by discussing liability, any injuries, ask MIST questions, identify SIU factors, etc. Document contact with insured. Determine inspection needs, order police reports, scene photos, take witness statements, review Material Damage photos, etc. Assess any follow-up investigative needs. Compile information for decision-making. Determine theory of liability, make decision, and effectively communicate decision to insured.

Claims Specialist

Location:	Springfield, Missouri
Education / Experience:	College degree required or equivalent industry experience or advanced degree. Insurance training required. Prior experience as a Bodily Injury Claims Adjuster required. Successful completion of requirements defined by Claims Career Path guidelines.
Specific Training:	Advanced training/experience in determining liability negotiating settlements and reviewing estimates. MS Word and Outlook experience/proficiency preferred.
Specific Abilities:	Advanced knowledge of policy forms, coverages, medical terminology and injury evaluation.
Specific Knowledge:	Ability to independently assess facts, and make decisions concerning coverage. Ability to work with insureds, claimants, attorneys and other professionals in an effective manner. Excellent oral and written communication skills required. Ability to plan, prioritize and organize.
Position Information:	Assume responsibility for complex injury claims, including soft tissue, serious fractures, fatalities, disfigurements, homeowner liability, umbrella, high limit policies, etc. Review facts of loss and details of coverage via the computer system. Determine investigative needs to assess liability and set proper reserves. Document computer log with results of review and intentions for handling. Contact relevant parties. Take recorded statement, discussing liability, any MIST issues, identify SIU factors, etc. Explain claims process, medical forms and coverages. Document contact with all parties. Send appropriate medical forms. Determine inspection needs, order police reports, scene investigation, take witness statements, review Material Damage photos, order medical reports, etc. Assess any follow-up investigative needs and continually assess appropriate reserves. Compile information for decision making with recognition/discussion of claims committee and reinsurance issues, where appropriate. Evaluate the medical injury exposure within guidelines, research & review appropriate statutes and case law for relevance to claim issues, and make appropriate and timely payments. Communicate and negotiate decision with appropriate parties to conclusion.

Medical Claims Representative

Location:	Springfield, Missouri
Education / Experience:	College degree or equivalent industry experience or advanced degree.
Specific Training:	Insurance training and understanding of medical terminology preferred. MS Word and Outlook experience/proficiency preferred.
Specific Abilities:	Analytical skills required to make initial decisions concerning coverage and how processing of claims should be handled. Must have good written and verbal communication skills to work with policyholders and third-party claimants.
Position Information:	Assume responsibility for low to moderate severity med pay and PIP injury claims, as well as comprehensive, collision and PD. Review facts of loss and details of coverage via the computer system. Document computer log with results of review and plan for handling. Determine investigative needs to assess exposure and set proper reserves. Contact relevant parties. Take recorded statement, discuss injury, etc. Explain claims process, medical forms and coverages. Introduce and clarify role of PPO or consulting medical personnel as required. Document contact with all parties. Send appropriate medical forms. Order medical records, reports and bills, index, verify wages, essential services and order IME as needed. Verify whether treatment and charges are necessary, reasonable, and related to the accident. Evaluate the medical injury exposure within guidelines, and make appropriate and timely payments. Recognize claims committee and reinsurance criteria and refer files as appropriate. Identify SIU factors. Maintain appropriate communication and follow up to conclusion of claim.

The Divisional Support area handles claims litigation (Litigation Unit), special investigation of alleged fraud, arson, etc. (SIU Unit), claims involving minor impact and soft tissue injuries (MIST Unit), claims involving agents' errors or omissions (E & O Claims), and legal matters involving the corporation.

Current Openings in Divisional Support:

The Human Resources Department is responsible for Team Member recruitment, hiring, benefits and salary administration, employee services, employee relations and communications, corporate training and development efforts, coordination and communication of corporate continuous improvement initiatives, and security.

Current Openings in Human Resources:

Multiple Line Information Technology Services is charged with providing software that aids our agency force in efforts to market our products and service our clients. Telecommunications and Distributed Systems are also housed in this division. The department also provides programming which allows our agents and home office personnel to send information electronically. The mainframe computer system, mailroom services, and purchasing/supplies inventory are all aspects of this division.

Current Openings in Multiple Line Information Technology Services:
Data Warehouse Data Designer

Position Information:

In 2007, work began on an insurance multiple line Data Warehouse, designed to serve a multi-billion dollar enterprise. This exciting project is in its second year, has already seen a successful implementation of its first phase, client and account information for all lines of business. The base layer resides in DB2 with the access layer in SQL Server and COGNOS as the BI tool. The second phase, which incorporates personal and commercial automobile policy data, is targeted for completion in early 2009 followed by homeowner and life policy data. If you enjoy data design and the data warehouse environment, you are encouraged to apply for this challenging position.

Collaborate with users to understand data needs. Collaborate with developers to understand the source data. Assist with designing the data architecture. Responsible for making changes to logical data model for enhancements. Responsible for making changes to physical data model for enhancements. Work closely with lead data designer to assist with project data modeling tasks as needed. Use data modeling tool to create DDL for DBAs. Analyze data, queries and processes to identify performance and tuning opportunities.

Agent Communication Specialist

Location:	Springfield, Missouri
Education / Experience:	College education plus five years insurance experience is preferred. In lieu of insurance experience, higher education, such as an MBA, would be considered.
Specific Knowledge:	Insurance, public relations, communications, and/or marketing knowledge is helpful. Knowledge of the company's programs, products and services is desired.
Specific Abilities:	This position involves creative thinking and sound decision making. It involves extensive research and writing assignments. The position requires an independent thinker that is self-motivated. PC skills are required. Technical skills involving layout, graphics, and social media are helpful. Proven writing and editing skills are required (newsletters, articles, press releases, writing for the web etc.). Candidate must be able to communicate effectively with individuals at all levels of responsibility. Candidate must be able to coordinate all aspects and steps in agent communications process. Must be well organized, detail oriented and able to coordinate and assist at special events.
Position Information:	Monitor product performance and growth and recommend changes where necessary to ensure premium growth. Provide loss mitigation information to our customers through a variety of sources (brochures, website, videos, etc.) and provide agent field force with timely information. Develop/revise our marketing strategies to provide a competitive edge and added value for our customers. Develop effective public relations campaigns that highlight the company and its dedication to community involvement.

The Multiple Line Marketing team members assist the multiple line exclusive agents and the field management team by providing products and services that contribute to their ability to build and nurture client relationships.

Current Openings in Multiple Line Marketing:

The Underwriting Services Division is responsible for maintaining policy issue, acceptance of risks, underwriting, rating and coding, renewals, and premium payments for those states in which ANPAC/ANG/PACIFIC is currently operating. The division also has the responsibility of field training and product knowledge. A satellite Underwriting Services office for Texas is located at South Shore Harbour in League City, Texas.

Current Openings in Underwriting Services:
Associate Underwriter I

Location:	Springfield, Missouri
Education / Experience:	High School diploma required. College degree preferred.
Specific Knowledge:	Insurance experience and/or insurance education/training required (see Underwriting Services Career Path). Microsoft Outlook training/experience preferred.
Position Information:	Assume processing responsibility for assigned state(s) or agencies. (a) Process policy changes via computer system. (b) Review policy information, perform rating of vehicle drivers, verify appropriate coverage, etc. (c) Finalize data entry and authorize issuance of policies via the computer system. Review required documentation for policy changes. Follow up with the underwriter & modify the policy as necessary. Review binders and applications for accuracy. Determine if policy meets eligibility guidelines and accept, reject and/or adjust coverage as necessary. Assume responsibility for large volume of incoming inquiries via phone, email, fax, etc. from agents, policy holders and others. Handle overflow phone inquiries via the ACD phone system. Instruct agents on company guidelines and procedures. Be an available resource to agents on a daily basis. Research agent service problems/issues to conclusion. This may include communications with other underwriting units, Actuarial Services, Accounting, MITS, etc.

Associate Underwriter I - Client Information File

Location:	Springfield, Missouri
Education / Experience:	High School diploma required. College degree preferred. Insurance experience and/or insurance education required. Microsoft Outlook training/experience preferred.
Specific Knowledge:	Must understand products and system functions to maintain proper rating and the functioning of those systems.
Specific Abilities:	Must be able to maintain congruous working relationships with representatives from various areas of the company. Must have strong written and verbal communication skills. Must have the proven analytical skills to assimilate information from multiple sources upon which to base quick and accurate decisions.
Position Information:	Enter CIF (Client Information File) paper and emailed policy changes via the mainframe system and the INSPIRE program. Review agent submitted INSPIRE address, client, and account changes for accuracy and completion in accordance with established CIF guidelines. 3. Analyze policyholder accounts and communicate with agents as needed to determine correct account owner. Determine when a new account should be established, new applications submitted, and credit scores should be ordered based on household changes. Review CIF accounts in order to process system generated CIF referrals. Policies (including life and Farm Family) are reviewed to ensure all policies are listed on the proper CIF account. This process ultimately affects agent commissions and account level discounts. Research and resolve CA$HBACK from ANPAC® and TLC discount (Tri-Line Client) questions and issues. 6. Effectively handle incoming phone calls from agents, policyholders, and underwriting team members.

Licensed Customer Service Representative

Location:	Springfield, Missouri
Education / Experience:	College degree preferred or 1-3 years prior insurance experience. Property and casualty insurance license required.
Specific Knowledge:	Completion of the following course: INS 21,22,23 or the education equivalent through the Insurance Institute of America or equivalent industry experience. Customer service training/experience is preferred.
Specific Abilities:	Normally must have two to three years experience in the insurance industry. Incumbents of this position must understand products and system functions. Must be proficient in Microsoft Word, Excel, and Outlook. Must be able to maintain congruous working relationships with representatives from various areas of the company. Incumbents of this position must have professional written and verbal communications skills. Must have the proven analytical skills to assimilate various information from multiple sources upon which to base quick and accurate decisions.
Position Information:	Assume responsibility for licensure requirements and full fiduciary responsibility to the insured while adhering to the company guidelines for profitability. Maintains full binding authority in assigned states. Maintain/recover insureds that have been transferred to the Home office Agency. Conducting a needs analysis for the account and make recommendations, as needed, regarding policy coverage, deductibles, and optional coverages. Maintain a high level of understanding of policy rating and procedures. Knowledge of basic underwriting guidelines and requirements for auto, motorcycle, recreational vehicle, home, boat, rental owner property and related endorsements required. Must be familiar with all departments to maintain smooth transfer of information. Required to communicate accurate information to the field force. Must be able to use analytical and judgement skills to make independent decisions. Provide service to an ANPAC field representative's book of business, as directed, for an interim period to maintain the client as an ANPAC insured through the transition by exhibiting a positive customer/agent relation. Participate in developing new methods and procedures for handling and resolving the varied array of calls received.